Terms and Conditions

Terms and Conditions of Service Provision – Teneprime

§1 General Provisions

  1. These Terms and Conditions set out the rules for the provision of services by:

    Radosław Leszek Opała

    CL JOSE MIGUEL GALVAN BELLO 44

    38612 MEDANO (ST CRUZ DE TENERIFE), SPAIN

    NIF: Z1361564S

    hereinafter referred to as the “Service Provider”.

  2. Using the Teneprime service means acceptance of these Terms and Conditions.
  3. These Terms and Conditions are valid indefinitely.

§2 Definitions

  1. Client – a person using the services of Teneprime.
  2. Booking Form – form specifying the availability of a chosen service or equipment, including delivery and collection date and time.
  3. Cancellation – non-collection of the equipment/service by the Client or cancellation made via the cancellation form available on the Teneprime website.

§3 Services

  1. Short-term property rental:

    The Client selects an apartment, checks availability, and makes a booking by paying a deposit of 15% of the total reservation value online.

    The deposit is non-refundable up to €100. If the 15% deposit is less than €100, the full deposit is lost in case of cancellation or no-show. If it exceeds €100, €100 is lost, and the surplus is refunded.

    The remaining balance is payable in cash upon key collection or the following day.

    Cleaning fee is included in the booking form.

  2. Scooter rental (125 cc):

    The Client must hold a valid driving license of the appropriate category.

    Deposit of 20% of the booking value is non-refundable up to €50.

    If the deposit is below €50, it is fully lost in case of cancellation or no-show.

    If it exceeds €50, €50 is lost, and the remainder is refunded.

    For rentals of at least 3 days, delivery and collection are free. For shorter rentals, a one-time fee of €20 applies.

    The scooter is delivered with two helmets and a full fuel tank and must be returned in the same condition.

    The Client pays €50 for damage resulting from improper use.

  3. Sports equipment rental (paddle, kayaks, bicycles):

    Deposit of 20% of the booking value, non-refundable up to €25.

    If the deposit is below €25, it is fully lost. If above, €25 is lost and the surplus refunded.

    Equipment includes safety gear (life jackets, helmets, protective bags).

    For 1-day rentals, a €20 delivery and collection fee applies. From 2 days onwards, delivery is free.

    The Client pays €50 for damage caused by improper use.

  4. Tourist attractions (paragliding, cruises, excursions, picnics):

    The Client completes the booking form. The Service Provider confirms availability within 24 hours.

    After confirmation, payment is made online.

    Cancellation results in the loss of a €25 deposit, with the remainder refunded.

    After booking, the Client receives an online voucher with date and time of the service.

  5. Car rental:

    Teneprime mediates car rental without deposit in cooperation with partner companies.

    Availability and prices are listed on the website. Confirmation is given within 12 hours.

    After confirming availability, a non-refundable deposit of 20% of the total booking value is required to secure the reservation.

§4 Complaints

Complaints are handled within 21 days of submission via the complaint form available on the Teneprime website.

§5 Liability

The Service Provider is not responsible for random events or actions of third parties causing loss of health or life of the Client in connection with the rented services or equipment.

§6 Final Provisions

  1. Disputes are resolved under Spanish law before the competent court at the location of the Service Provider.
  2. Personal data protection and the cookie policy are described in separate documents available on the Teneprime website.